Orders

Placing an order is easy and secure. Browse our product selections, select your preferred items by adding them to your shopping cart, and proceed to checkout. You will need to provide shipping information and select a payment method. Once your order is placed, you will receive a confirmation email with your order details.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We process orders quickly to ensure you receive your products as soon as possible. If you need to cancel or modify your order, please contact us immediately after placing your order. While we cannot guarantee that we will be able to accommodate your request, we will do our best to assist you.

Payment

We accept various payment methods for your convenience, including list accepted payment methods such as Visa, Mastercard, Apple Pay, Debit Cards, Google Pay, Shop Pay and PayPal. All transactions are securely processed to ensure the privacy and security of your information.

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Once your order is shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track the progress of your order via Australia Post's tracking system. For more detailed tracking information, visit https://auspost.com.au/mypost/track/search

Return

We stand by the quality of our products and want you to be delighted with your purchase. If unsatisfied, you may return your item within 14 days of receipt for a full refund or exchange. Please visit our [Return Policy] page for detailed instructions on how to return an item.

Customer support

02 8353 5359

Send a message

admin@brillianthomeliving.com.au